TERMS & CONDITIONS

We do everything we can to leave you feeling delighted with your experience with us. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us before placing an order with us.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. You agree to submit to the non-exclusive jurisdiction of the UK court. Accordingly, any products or promotions not permitted under your local law are not offered to you. This does not affect your non-excludable statutory rights.

A Contract between the customer and Bespoke Fine Furniture & Interiors for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be dispatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

RETURNS POLICY

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days (30 days extended during Covid) of receipt. We will be more than happy to offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition and with the original packaging.

All unwanted goods must be returned at the customers cost. Items can be sent back by the post office by using Royal Mail or Parcel Force or by a courier company. Please ensure you ask for proof of posting from the post office as proof you have sent the package. Alternatively we can arrange collection at the cost of £18.50
Please complete the return form and send it back with the product or via email.

The return form includes following information:

Name on invoice
Order reference
Address
Email address
Contact number
Date of purchase
Date received the goods
Number of items wanting to return
Item code, item name and quantity
Reason for returning the goods
Are the goods unfitted, unused, in original packaging and in a re-saleable condition?
If would like an exchange or a full refund?
Additional information

Click here to complete the returns form.

You will be sent the confirmation email that the form has been received.

After you are given the authorization from the sales team to return the product it needs to be sent back to us in the condition it was delivered - all items must be parcelled in an outer box and well packaged with additional packaging to reduce risk of damage upon return. If product is returned in the item box only it will not be accepted and will be returned back to you.The address of which all returns are to be sent is: Bespoke Fine Furniture & Interiors, 2 Blacksmiths, Andover SP11 6REProviding the product is unfitted, unused, returned in original product item box with no damages or defacing of the product item box including stickers and writing and all parts of the product are received in the condition that you received them, we will offer an exchange or refund within 30 days via the payment method you purchased the items with. If you require an exchange outbound delivery, charges may apply. The product which is not in the product item box can not be refunded but only exchanged for another product.

A receipt or proof of purchase is needed for all returns and refunds – please put it into the box while returning the product

Products with defects or missing parts

Please inspect the product when received. In case of any damage or defect please contact us on: info@bespokefinefurniture.co.uk

Please provide a basic inspection of the goods as soon as possible after delivery and report the defects or damages in writing by completing the online defects report form or via email.
If the product is incomplete Bespoke Fine Furniture & Interiors can send you a spare part, replace the product, offer a refund or an exchange.
If the defect is discovered upon checking the product after delivery please do not fit it.
Most products have a manufacturing guarantee of 1 year. Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.
Products with manufacturing defects sent back within 6 months from the date of purchase will get a shipping cost refund upon a receipt.
If goods are delivered to another address after the delivery address we shall not be held responsible for any breakages, defects or claims that either arise or can be reasonably assured to have risen during onward transit.
Please complete the defects report form and send it back with the product or via email. The return form includes following information:

The defects report should include following information:

Name on invoice
Order reference
Address
Email address
Contact number
Date of purchase
Number of faulty items
Item code, name and quantity
Checked for obvious damage or broken glass within 48 hours of receiving delivery YES/NO
If would like a replacement or full refund?
Additional information
There is also an option to upload a picture to help clarify or explain the fault or damage.

Click here to complete the returns form.

You will be sent the confirmation email that the form has been received.

If you are advised to return the product for inspection and testing please send it back in the product box and in the outer box with additional packaging to prevent further damage. We cannot be held responsible for additional damage on return if product is not properly packed. Products with manufacturing defects sent back within 6 months of purchase can be refunded including posting however we will need a proof of posting receipt. The product should be sent to: Bespoke Fine Furniture & Interiors, 2 Blacksmiths, Andover SP11 6RE.

A receipt or proof of purchase is needed for all returns and refunds – please put it into the box while returning the product.

We will inspect and test the product when received. If the defect is not visible or we can not state how the defect occurred the product will be returned to the manufacturer for further inspection and testing. Providing the inspection and testing confirms the product defect occurred during manufacturing we will offer an replacement, exchange or a refund. If inspection and testing proves the defect

occurred for any other reason other than a manufacturing the product will be returned to you and outbound postage charges will apply.

The inspection and testing will be completed within 30 days from the day the product is delivered to us. The refund will follow within 14 days via payment method you purchased the goods with.

Please note the products with defects will not be accepted back for a refund or an exchange until authorization has been given from our sales team.

Please note we do not cover electrician costs for faulty or unsuitable items.

Returns ordered on bulk trade quotations are subject to a 25% restocking charge.

PAYMENT AND TAXES

We accept online payment in a secure environment by credit or debit card. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

OUR GUARANTEE TO YOU

We endeavour to display through this website all items in our current range. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket.

The stock status for your order will also be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

Please note

the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.
all fittings that are 1-10v dimming require addition 2 core switch wiring, please seek advice from an electrician
we do not cover electrician costs for faulty, unsuitable items or items that are due to be delivered please ensure you book electrician once you have had your dispatch notification or goods received.
majority of light fittings will require some assembly and we recommend installation by a qualified electrician.

CONFORMITY OF PRODUCTS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DISCLAIMER & LIMITATIONS OF LIABILITY

To the fullest extent permitted by law and save as provided above, neither Bespoke Fine Furniture &Interiors nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bespoke Fine Furniture &Interiors or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Bespoke Fine Furniture &Interiors uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bespoke Fine Furniture &Interiors will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Bespoke Fine Furniture &Interiors takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bespoke Fine Furniture &Interiors will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bespoke Fine Furniture&Interiors does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bespoke Fine Furniture &Interiors. The entire liability of Bespoke Fine Furniture &Interiors under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The information contained in this website with regards to products is for general information only. The information is provided by our manufacturers to us and we endeavour to keep the information on products up-to-date and correct as soon as possible when manufacturers inform us of such changes to products.

Bespoke Fine Furniture &Interiors will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Bespoke Fine Furniture &Interiors may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party.

You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Bespoke Fine Furniture &Interiors.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

PRIVACY AND COOKIE POLICY

Bespoke Fine Furniture &Interiors is a business registered in England and Wales. For the purpose of the Data Protection Act 2018 (the Act), and Article 12 of the General Data Protection Regulations (GDPR) 2018 the data controller is Bespoke Fine Furniture & Interiors.

Maintaining the security of your data is a high priority at Bespoke Fine Furniture &Interiors, and we are committed to respect your privacy rights and want to be transparent about what data we collect about you and how we use it. This policy applies when you visit our website and shares information with you on how we use your data, what we collect, how we ensure privacy is maintained and your legal rights relating to your personal Data.

UK and EU data is covered by GDPR but we treat all global customer data with the same high standards and follow the same process set out under GDPR.

What Personal Data Do We Collect

We may collect the following information about you:

Your name
our contact details: postal address, billing address and despatch address (if different), telephone numbers (including mobile number) and e-mail address
Purchases and orders made by you
Your browsing activity while on the BFF&I website
Your password if you create a registered account (not compulsory)
Payment details (your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions)
Marketing and communication preferences
Feedback and survey responses
Reviews of our products or services
Location via IP Address
Device information when navigating our website

This list is not exhaustive and we may collect additional information under specific instances. Some of the above data is collected directly, for example if you email our customer services team or create a order. Other personal data is collected indirectly, for example through your browsing and shopping on our site. We may also collect personal data from third parties who have your permission to pass your details to us, or from publicly available sources.

How We Collect Information About You

When you visit our website we may automatically collect information about your computer, including your ip address, information about your visit, your browsing history, and how you use our website. This information is combined with other information for example, completing contact forms or when you order, we need to have your name, e-mail address, card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order.

How We Use Your Personal Information

We use personal information about you for the following purposes:

General

When processing your order or contact query
Providing information about our products which can be personalised based on the information we have collected about you
To verify your Identity
For crime and fraud prevention, detection and related purposes

Marketing

The effectiveness of the advertising we serve you and others
Make suggestions and recommendations to you and other users of our site about the products we offer
With your agreement, to contact you electronically or through the post with promotional offers and products we think may interest you, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. If you would not like to receive these notifications, please select the relevant tick box at the basket/checkout page. If, in the past, you have chosen to be notified and you no longer wish to receive correspondence from us please send an email to info@bespokefinefurniture.co.uk and we will update your preferences

Profiling

We may analyze your information to create a profile of your interests, preferences and purchase history so that we can contact you or provide you on your visit with more relevant products and information that would be interesting for you. We may source additional information from 3rd parties to enhance this.

You have a right to object to profiling. If you would like to do so or If you would like to know more about this process then please contact info@bespokefinefurniture.co.uk

Security Of Your Data

We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 2018) and in future Article 32(1)GDPR to protect the information that we store about you from unauthorized access. Our secure payment is via the highly respected and secure Stripe online payment system and information between you and us is 256 bit encrypted. We perform daily malware scans and restrict data access and have a internal confidentiality policy as follows:

Within Bespoke Fine Furniture & Interiors we protect your privacy in 4 ways:

1. Access to customer account information is limited to those who need access for the performance of their job

2. We use full login and password controls on our sales control system

3. All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company

4. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data

3rd Party Data Access

As with many businesses BFF&I relies on a number of core service providers who held fulfil our promise to you when you place an order, these may include our delivery partners such as UBS, Royal Mail and Parcelforce, our payment gateway and others within IT infrastructure and marketing services to help our business run smoothly and create a good experience for you.

BFF&I may use the services of third parties to collect and use anonymous information about User visits to and interactions with our website through the use of technologies such as cookies. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. You may visit the European Interactive Digital Advertising Alliance at https://youronlinechoices.eu to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

First Party Cookie Integration

We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising or to submit a data subject request specific to these technologies, click here

Where data is shared with third parties we aim to ensure that this transfer is as secure as possible, we will conduct a audit of this process and potential impact on you plus we require all 3rd parties we work with to have a contract which outlines their compliance with appropriate data protection laws and that the use of the data is only used in relation to the purpose it is meant. Such as:

Our Suppliers (if supplied directly from them): we will share the customer data (name and address) to them to provide the onward delivery service.

UPS, Royal Mail/Parcelforce/DHL: In order to track deliveries we have integrated with UPS to pass encrypted customer data (name and address) to them to provide the onward delivery service. UPS, Royal Mail/Parcelforce/DHL only keep data as long as necessary to fulfill the function provided to them. To view more about how they protect this data please review their privacy policy

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team . They will happily review your file and update the records if required whether this is simply updating incorrect or out-of-date information or opting out of communications. You can contact our customer service team by email at info@bespokefinefurniture.co.uk or by phone on 0207 1933 054.

Right of Access – in accordance with Article 15 GDPR, you are entitled to obtain information, free of charge, about your saved data, where applicable, has a right to the correction, blocking, deleting of data (Article 5 (1 d), e) Article 12 and 17-19 GDPR). On Request BFF&I shall inform the user in line with Valid Law in Writing of the User’s personal data (after appropriate security check to prove identity) we have saved. To request information that we may hold on you please email info@bespokefinefurniture.co.uk with the subject line “Right of Access Request”. We will have one month (unless complex this can then be extended for 2 months) to respond to your request and will provide it in a common electronic format (CSV)

Right to lodge a complaint – In accordance to Article 77 GDPR. You have the right to complain to a supervisory body if you feel your data is being misused. Contact the ICO (Information Commissioners Office) for more information. We would hope that you would discuss with us any concerns so that we could look to rectify before it gets this far.

Right to Data Portability – In accordance to article 20 GDPR. You have the right to receive the personal data concerning yourself which you have provided to BFF&I as the data controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.

Right to be Forgotten – In accordance with Article 17 GDPR, You have a right for your data to be forgotten and erased (anonymised personal data) from our systems. if you would like this to happen please email info@bespokefinefurniture.co.uk with the Subject Line “Right to be Forgotten Request”. We will need to confirm your identity before doing this and we will be extremely sorry to see you go.

Please note that the data cleansing process is total and we will have no records of your previous interaction. This is specific interest to rules following the Right to be Forgotten, which in turn may mean that we can legally acquire your data from opted in sources at a later date with no knowledge that you were once previous customer.

Please note, as advised by the ICO an Audit log comprising of just a name, plus the date the request came in, is kept for any access requests. A name on its own is not classed as personal identifiable information.

Legal Basis For BFF&I Processing Customer Data

General

BFF&I collects and uses customers’ personal data because it is necessary for the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or complying with our legal obligations. In general, we only rely on our legitimate interest or permission (e.g. when you tick a box to send us an email via our Contact us form) as a legal basis for processing in relation to sending direct marketing communications to customers via post, email or text messages. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing we will cease to process data after consent is withdrawn.

Our Legitimate Interests

It is necessary for the legitimate interests of BFF&I to process customer data as follows:

Selling and supplying goods and services to our customers
Protecting customers, employees and other individuals and maintaining there safety, health and welfare
Promoting, marketing and advertising our products and services
Personalizing communications or content within emails and onsite
Understanding customers behaviour, activities, preferences and needs
Improving existing or developing new products and services
Complying with legal and regulatory obligations
Preventing, investigating and detecting crime, fraud, or anti-social behavior and prosecuting offenders, including working with law enforcement agencies
Protecting its customers, suppliers and employees, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to BFF&I
Fulfilling our duties to our customers, colleagues and other stakeholders

For more information around GDPR and Legitimate interest please see the ICO website guide here. For details relating to e-mail marketing and PECR regulations please see the ICO guide here.

Transferring Your Information Outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (EEA). For example International customers are redirected to a 3rd party payment system outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, You’re agreeing to this transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Data Retention Policy

our account (including order history, communications and correspondence records) is kept while you are still an active customer. If you have not bought within 6 years all data will be safely destroyed. We hold very little paper records but any relevant materials will be shredded. Electronic data sets will be deleted or anonymised from master sources and backups. An automated process to identify, alert and process these deletions is in place.

Please note that the data cleansing process is total and we will have no records of your previous interaction. This is specific interest to rules following the Right to be Forgotten, which in turn may mean that we can legally acquire your data from opted in sources at a later data with no knowledge that you were once previous customer.

External Links

Please note that within our website are a number of external links to other websites and companies, if you click on these then you will be subject to that 3rd parties privacy policies and not BFF&I.

This Privacy Document was last updated on the 26th April 2021.

Cookies

Our cookies can contain personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

Bespoke Fine Furniture uses cookies to make our site www.bespkefinefurniture.co.uk work properly, we sometimes place small data files (called cookies) on your device.

Our cookies help us:

Make our website work as you'd expect, load quickly and be safe and secure
Save you having to login every time you visit the site, if you have created an account
Remember your settings during and between visits
Continuously improve our website for you
Marketing more efficient and personal to you

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass personally identifiable data to third parties

There are two types of cookies, firstly session cookies and persistent cookies. Session cookies are created temporarily in your browser's subfolder while you are visiting a website. Once you leave the site, the

session cookie is deleted. On the other hand, persistent cookie files remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser's subfolder for the duration period set within the cookie's file, these could be from a few hours and days, to months and years depending on its purpose.

Essential Cookies

These are set by our website and enable you to shop our site such as making our shopping basket and checkout pages work, and sees whether you are logged in or not. There is no way to remove these cookies other than not using our site.

Performance & Marketing Cookies

We may use third party cookies on our site to serve you with advertisements we believe are relevant to you and your interests. These are cookies which are provided by software and services which enable us to offer enhancements and improvements to our website, or continue to market effectively to you when you leave. Disabling these cookies will likely break the functions offered by these third parties.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. You can easily accept or reject the cookies on this site by choosing one of the following links:

I accept cookies/I refuse cookies

In addition you can also follow the instructions provided via Edge, Firefox, Chrome and Safari on setting and disabling cookies at a browser level.

We reserve the right to amend this Policy from time to time.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Bespoke Fine Furniture or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Bespoke Fine Furniture &Interiors. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.